To calculate our physician ratings, Advocate Medical Group uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. These CG-CAHPS surveys ask patients to evaluate how well their provider communicated, listened and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
The star ratings are calculated based on responses to the below questions from the CG-CAHPS survey:
Did this provider explain things in a way that was easy to understand?
Did this provider listen carefully to you?
Did this provider give you easy to understand instructions about taking care of these health problems or concerns?
Did this provider seem to know the important information about your medical history?
Did this provider show respect for what you had to say?
Did this provider spend enough time with you?
Spends enough time with you
3.9 out of 5 161 Patient ratings
Knows your important medical history
3.3 out of 5 161 Patient ratings
Shows respect for what you say
4.4 out of 5 159 Patient ratings
Listens carefully to you
4.2 out of 5 162 Patient ratings
Gives easy to understand instructions
4.3 out of 5 130 Patient ratings
Explains in a way you understand
4.2 out of 5 161 Patient ratings
Dr Donna Williams is fantastic and very caring and great manners. I commute just to see her I respect her that much. and I'm in the medical field and work with many doctors.
this was my 1st time with this doctor as my new primary care
The Visit was a good visit
After finding out I was positive for strep throat, as I enetered the nurse's station, Dr. Williams stated out loud to the nurse who took my vitals, "She's positive, so everyone Wash your hands." Everyone sitting around the nurse's station turned around and looked at me. Dr. Williams then laughed and gave me my return to work form. I then left very upset.
I was given an apt with Dr. Williams because I could not get an apt with my doctor. She did not look at my chart while she was in the room. She was going to look at my chart later and refer a medicine to my pharmacy. I had an abcess and she told me she would send a prescription to pharmacy and refer me to a surgeon to see whether the abcess needed to be lanced. She prescribed an antibiotic for 10 days.
Everyone was friendly and professional. Speed of service was great. It was my first visit and I expected it to take a lot longer.
Dr. Donna Williams is not the dr. I normally visit. I see another provider, but he was busy and I had a rash on my stomach, I thought it might be ring worm cause it was red & round.
good experience overall
She listened to my complaints and administered a test. The results were given and suggestions were made.
1st time meeting with Dr. Williams-thought she was very helpful and kind. I am hoping to build a doctor/patient relationship with her in the future and continue to see her for any medical needs
Dr. Williams has horrible bed side manner that was hoping would improve after our first few visits. There is very little time spent (less than 5 minutes) with the patient nor does she address the concerns that the appointment was scheduled for. Extremely disappointed in the level of respect, care and concern that she has for her patients. It feels as if we are all just a number and a charge to our perspective insurance companies. The more patients they can see in a day, the more insurance can be billed. I've changed providers and will no longer be treated here.
doctor Williams was professional and caring and took her time in answering my questions .I would recommend her to friends & family .
Overall, not a bar experience. I was a new patient and got an appointment within the week I called which was very impressive. The medical assistant was awesome and really made me feel at ease. The doctor was not as warm, but that was expected. She answered all my questions and gave a follow up call the next day with blood results and made sure i understood and had a follow-up appointment. She was very kind on this call.
back pain. the dr was very honest and told me I needed more exercise and g loose some weight. Not popular with a lot of patients but I want a dr who is going to be honest with me at all times. She said if this didn't help come back and some tests would be taken. When I thought about how much movement I have during the day and the amt of exercise I get I realized she probably was right. If I thought there was a reason for my pain (fall or accident) I am sure she would have gone with other testing.
I Love Doctor Williams!! compassionate and caring and know what she is doing. She takes the time to listen to your issues.
She is always in a hurry. Does not take time to really listen to what I have to say. My knee has been hurting for a month all she said was drink more water exercise. Never took time to explain it.
I am always happy with the service provided by the family doctors at the Orland Park office.
I can't thank dr williams enough for taking ample time to really talk me through my options. I was so scared to talk to someone about my mental health for the first time, and she was ready and willing to listen with empathy before suggesting a plan of care.
Dr. Dona Williams is a knowledgable doctor, compared to the other doctors at the Advocate
The doctor saw me at 4:15pm. She seemed rushed and offered no apology for her tardiness. The doctor spent more of her time talking about Advocate and what they offer than she did with me. She barely made eye contact and seemed like she couldn't wait for me to leave so she could move on to her other patients. I was out of her office at 4:25pm.
the doctor was a bit aggressive during my Pap smear and I ended up bleeding for a full day after the appointment. I was uncomfortable during it and she told me if I didn't tense up "this could be over by now." this is not the type of bed side manner I expect from a professional.
She is a very caring Dr. and take time to listen to what I have to say and she explains what I need to do to take care of my health, in a way I can understand it. When I need refills for my medicine, she authorized them ASAP to my pharmacy and send me a message to let me know that she sent it.
Dr. Williams was amazing to me!! I was in HORRIFIC PAIN from a probable kidney stone and she medicated me "IM" immediately!! Not to mention all the follow up.
Always a pleasure feel as though she's genuinely concerned about my health care needs
Dr. Williams was excellent. She called me @ home on multiple occasions. She was informative, and very professional. Dr. Williams seen me when my regular MD was not able to accept me when I needed to see a doctor.
Very nice everyone is so friendly & shows respect -
I rec. no help at all from Dr Williams. It was a wasted visit. I reschd and sw another dr who was extremely helpful. I will never req Dr Williams again.
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Medical Areas of Expertise
Hyperthyroidism (Overactive Thyroid)
Laboratory On Premises
AARP MedicareComplete Plus HMO - POS
Aetna Better Health ICP
Aetna Better Health Premier Plan MMAI
Aetna Choice POS
Aetna Choice POS II
Aetna Managed Choice (MC) POS
Aetna NAP - PPO
Aetna Open Access POS
Aetna Open Choice POS
Aetna Open Choice PPO
Aetna Select Choice EPO
Aetna Select POS
Aetna Signature Administrators PPO
Aetna US Healthcare Medicare Advantage HMO
Beech Street Network PPO
Blue Advantage HMO
Blue Cross Advocate Employee PPO
Blue Cross HMO Illinois
Blue Cross Medicare Advantage HMO
Blue Cross Medicare Advantage HMO - POS
Blue Cross Medicare Advantage PPO
Blue Cross PPO
Blue Precision Bronze HMO
Blue Precision Gold HMO
Blue Precision HMO
Blue Precision Platinum HMO
Blue Precision Silver HMO
Cigna C - 5 POS
Cigna Health Partners POS
Cigna Health Partners PPO
Cigna Open Access Plus POS
Cigna Open Access Plus State of Illinois POS
Cigna Open Access POS
Coventry One Select PPO
Coventry Workers Comp PPO
First Health Network EPO
First Health Network PPO
Great West Healthcare - Cigna HMO
Great West Healthcare - Cigna Open Access Plus HMO
Great West Healthcare - Cigna PPO
Harken Health Choice Plus
Harken Health Compass Plus
HealthSpring Medicaid ICP
HealthSpring Medicare HMO
HFN Platinum EPO
HFN Total Care PPO
Humana Advocate Centered EPO
Humana Advocate Centered HMO
Humana Advocate Health Care PPO
Humana Choice POS
Humana DuPage Medical Group HMO
Humana DuPage Medical Group HMO - HMO Select
Humana Gold Choice PFFS
Humana Gold Choice PPO
Humana Gold Plus HMO
Humana Gold Plus Integrated-Medicare-Medicaid Plan
Humana HMO Select
Humana Illinois Platinum HMO
Humana Integrated Care Program of Illinois
Humana Medicaid Managed Care Plan
Humana National EPO
Humana National HMO
Humana National POS - Open Access
Humana National PPO
LLH Adventist Silver PPO 3000
LLH Family Health Network Silver PPO 3100
LLH Swedish Covenant Silver PPO
Meritain Health PPO
NALC (Natl Assn of Letter Carriers) Health Benefit
PHCS Savility PPO
Preferred Network Access PPO
Three Rivers Provider Network PPO
UFCW Local 1546 Health and Welfare Fund (UMC)
UHC / AARP MedicareComplete (Secure Horizons) HMO
UHC / AARP MedicareComplete Focus HMO
Union Medical Care PPO
United Healthcare Choice HMO
United Healthcare Choice Plus - Definity
United Healthcare Choice Plus POS
United Healthcare Compass HMO
United Healthcare Group Medicare Advantage PPO
United Healthcare Medicare Solutions PPO
United Healthcare MedicareComplete Plan 1 HMO
United Healthcare Navigate HMO
United Healthcare Navigate POS
United Healthcare Options PPO
United Healthcare Select EPO
United Healthcare Select HMO
United Healthcare Select Plus POS
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Information listed under the "clinical interests" and "special procedures" columns was supplied by the physicians. It is provided to you for informational purposes only, and neither Advocate Health Care nor the Advocate facility has independently verified the information. If you wish to confirm the information contained herein, or if you have any other questions about a particular physician, please contact the physician’s office.
Unless otherwise stated, physicians are independent practitioners who are not employees or agents of Advocate Health Care or the Advocate facility where the care is being provided. Neither Advocate Health Care nor the Advocate facility shall be liable for the medical care provided or decisions made by these independent physicians.