Joubin Khorsand, M.D.

To calculate our physician ratings, Advocate Medical Group uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. These CG-CAHPS surveys ask patients to evaluate how well their provider communicated, listened and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.

The star ratings are calculated based on responses to the below questions from the CG-CAHPS survey:

• Did this provider explain things in a way that was easy to understand?
• Did this provider listen carefully to you?
• Did this provider give you easy to understand instructions about taking care of these health problems or concerns?
• Did this provider seem to know the important information about your medical history?
• Did this provider show respect for what you had to say?
• Did this provider spend enough time with you?